Credit and Collections Analyst

Royal Dutch Gazelle brings together the joy of cycling with a rich heritage of quality, innovation, and craftsmanship.
Founded in the Netherlands in 1892, cycling culture and community are part of our company’s DNA.
Today, we are proud to be a market leader in Europe, and excited to be expanding our business across the globe, sharing our love and passion for bikes with more people.
We employ over 450 people at our own factory in the Netherlands, and produce over 300,000 bikes a year.
Our “Royal” title, awarded to us by Princess Margriet in honor of our 100th anniversary in 1992, is a source of great pride; this distinction further serves to cement our commitment to innovation, sustainability, and our relentless pursuit to make cycling more enjoyable and accessible for everyone.
In 2017, we established Gazelle Bikes North America to bring Dutch cycling culture and bicycles across the Atlantic to a whole new group of riders.
Based in the outdoor hub of Santa Cruz, California, the aim of our rapidly growing, dynamic team is to introduce as many people as possible to the benefits and joys of riding like the Dutch.
Electric bikes will revolutionize the way we move.
Gazelle believes (electric) bikes are a healthier, joyful and environmentally positive way of transportation.
You will be part of our North American team consisting of 25 colleagues.
With the beautiful backdrop of the coastal, redwood-dotted mountains and the majestic Pacific and a range of roads, trails, and paths to explore, we couldn’t have picked a better spot to embark on this mission.
Ready to join us? POSITION SUMMARY: The Credit and Collections Analyst is a finance professional with a high degree of organizational skill and experience with customer cash collections and credit analysis.
The Credit and Collections Analyst is responsible for credit analysis, credit extension to customers and cash collections for the company.
You will be responsible for building relationships with our bike retailers and working closely together with our sales team and outside sales representatives.
DUTIES AND RESPONSIBILITIES: Work with the Credit & Collections Supervisor to keep credit policy up-to-date and ensure policy is followed Oversee and work on customer billing and cash receipts processing Process incoming receipts for customers in assigned territory Distribute credit card, bank, and payment forms/instructions to customers Review delinquent accounts, make credit decisions, and collaborate with the sales team to maximize sales while minimizing credit risk Ensure accurate records and transactions are maintained Maintain and update Customer contact information, including electronic contact information to ensure authorization of correspondence from SAP Reconcile customer accounts as needed Timely collection of Account Receivable balances and identifying a resolution Coordinate collections calls and also work with customers to help repayments happen, create payment plans for outstanding debts, and assist in handling account discrepancies Issue weekly reports on the status of the delinquent accounts and track collection efforts for meeting with the Sales Managers Build relationships with our customers, but also management and resolution of customer disputes Partner with third party partners to run credit checks (Riemer and SICA) Monitor and file UCC1’s for customer that fall within the guidelines Establish and manage credit limits for customers according to the credit policy Provide recommendations to Sales and Finance management on problematic AR accounts Give input to monthly bad debt reporting Review incoming credit applications and facilitate establishment of new account Extremely detail-oriented and ability to maintain clean and detailed records Work closely with Sales, Production and Finance in all aspects of the order-to-cash process.
Willing to take on additional finance-related responsibilities over time REQUIREMENTS: 2-3 years of credit, collections, accounts payable or accounting experience Extensive knowledge of accounting and understanding of the general ledger accounts Working knowledge of ERP software (Oracle, SAP, Great Plains, etc.
), SAP preferred Ability to develop excellent business relationships with our customers Ability to negotiate professionally and effectively with our customers Excellent in problem solving, which means to think in innovative and outside of the box solutions Ability to work well as part of a team and ability to self-motivate in a less structured environment Ability to analyze, plan, organize and follow-through Excellent attention to detail Excellent Excel and Microsoft Office software skills Excellent written and verbal communication skills This role is located in Santa Cruz, CA and is a hybrid role with 1-2 days a week in the office LANGUAGE SKILLS: Ability to read and comprehend and explain documents such as safety rules, operating and maintenance instructions, and procedure manuals in English.
Effectively communicate, verbally and in writing, in English.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the overall duties and responsibilities of this job.
Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the overall duties and responsibilities.
While performing the duties of this job, the employee is regularly required to stand, walk, use of hands and fingers, handle, or feel, reach above head with hands and arms, lift, push, climb, stoop, kneel, crouch, and/or crawl, pull, talk and hear.
The employee must lift and/or move up to 20 pounds.
Vision may be corrected within the normal range.
The noise level in the work environment is quiet.
SALARY RANGE: This compensation package will be dependent on experience, qualifications, industry experience and the interview with a potential range of up to $60,000 - $70,000.